Your Questions Answered

FAQs

At Kettle and Black, we understand that you may have questions about our services, products and the concrete delivery process. To help you find the information you need, we’ve compiled a list of frequently asked questions.

If you have any further questions or would like to place an order, please don’t hesitate to contact us. Our friendly team is always happy to help.

How big is the lorry?

Our lorries are 11m long, 3.8m high, and 2.7m wide.

How long is the chute on the back?

The chute extends 6m straight out from the back of the lorry.

How do I order concrete?

To order concrete, simply give us a call on Call us on 0808 175 2134 and provide us with the following information:

Strength of concrete required (if you are unsure, ask our experts)
Quantity needed or measurements of the area
Full address, including postcode

How is the concrete delivered?

If the site is less than 6m from the lorry, we can use the chute to deliver your concrete directly.
You can barrow the concrete from the lorry to the site. 30 minutes of unloading time is included in the price, and the lorry can stay for a maximum of 1 hour from arrival on-site (additional time is charged at a low rate).
You can request a concrete pump. Please provide us with the distance from the lorry to the site. Pumps need to be booked in advance.
You can use a dumper to transport the concrete.

What types of concrete do you offer?

We provide a wide range of concrete mixes suitable for various applications, including foundations, driveways, patios, and commercial projects. Our team can help you determine the best mix for your specific needs.

How much notice do I need to give when ordering concrete?

We recommend placing your order at least 48 hours in advance to ensure availability and timely delivery. However, in some cases, we may be able to accommodate same-day deliveries.

Do you offer concrete pumping services?

Yes, we offer concrete pumping services for projects where direct access to the site is limited. Please let us know the distance from the lorry to the site when placing your order, and pumps need to be booked in advance.

Kettle and Black is a registered company in England.

Registered Number: 13410986

VAT Number: 391655176

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